Advisory Accountants Limited is committed to ensuring that your personal information is protected in accordance with the New Zealand Privacy Act 2020. Personal information is information about an identifiable individual. Advisory Accountants Limited collects, stores, uses, handles, discloses, and protects personal information from suppliers, customers, contractors, and clients. This Privacy Policy sets out how we collect, use, handle, disclose, and protect your personal information. If you wish to seek further information on the Act, see www.privacy.org.nz
The information we collect
Advisory Accountants Limited provides accounting, taxation, business strategy, and related financial professional services (Services). We may also work with other service providers so that we can provide our Services to you.
We will only collect personal information where it is needed to perform a function or service you have engaged us for, and we will only ask you for your personal information unless you have otherwise authorised such collection or the information is publicly available. We do not collect your personal information when you visit this website unless you choose to provide it to us by completing an online enquiry form, agreeing to our terms of trade, subscribing to our news and marketing updates, submitting information or documentation to us, or paying your invoice online and by providing us with your personal information, you acknowledge you have read and understood this Privacy Policy, agree to be bound by its terms, and authorise the collection, storage, use, disclosure and retention of your personal information as set out in this Privacy Policy.
During the course of providing professional services, the personal information we may ask you to provide for us to carry out our Services to you includes:
- Your name and company name
- Your date of birth
- Your contact information
- Your address
- Your payment card details
- Government-issued identifiers (including driver’s license and passport)
- Education qualifications, employment history
- Where required, your financial information (including income, salary, assets, occupation, income, bank accounts, and payment history)
If you do choose to provide us with personal information, we will only use it for the purposes for which you supplied it, such as the provision of our Services to you, unless you give us permission to use it for another purpose.
Providing some information is optional. However, if you choose not to enter your name, contact details, or payment card details, we may be unable to:
- Respond to your enquiry
- Send you our news and marketing updates
- Process your payment
- Otherwise, provide you with our services
We will always collect the personal information directly from you, except where third parties provide it to us with your authority, the information is publicly available, it is in a business context, or in the course of offering employment.
Use of personal information
We may collect and use your personal information to:
- Conduct our business, provide you with our services, and communicate with you regarding our business
- Send you news, product and service information, and general marketing material that we believe may be useful to you
- Process customer service requests, respond to inquiries, complaints, or requests for our services
- Complete other general business purposes, such as the maintenance, operation, and improvement of our website
- Issue an invoice, collect or recover any payments, outstanding debt, or other amounts from you in connection with the provision of our services
- Verify your identity when you contact us or request our services; identify you for account management purposes and to complete credit reference checks
- Comply with any legal obligations that we are subject to, and cooperate with regulators and enforcement bodies
Disclosing your personal information
We do not add website enquiry details to our client or marketing databases. We also do not ever sell your information to third parties. In some situations, it is necessary for us to disclose the personal information you provide to us to third parties in order for us to carry out our Services to you or otherwise as required by law. In general, the third-party providers we will use will only collect, use, and disclose your information to the extent necessary to allow them to perform the services to us.
Examples of where we may supply personal information to third parties:
- A regulatory authority has requested it;
- A law enforcement agency has requested it;
- A credit reference agency requires it to credit check you;
- A mailing house is facilitating a marketing campaign for us;
- A debt collection agency is recovering debts on our behalf;
- Disclosure to any third party which disclosure is permitted or required by law, regulation, rule or professional standard;
- An IT service provider, our lawyers, a data centre or another supplier requires it in order to carry out essential services; or
- Disclosure to any other party authorised by you.
Storing your personal information
We use third-party service providers (which may include cloud services) as well as servers to store and process the information we collect. We are satisfied that we, and the third-party service providers we use, have suitable security and information handling protocols in accordance with generally accepted standards of security (as would be reasonable in the circumstances), and the information we hold, and held by the third-party service providers on our behalf is subject to confidentiality obligations.
Under the Information Privacy Principles, we must take reasonable care to ensure that personal information is protected against loss, misuse, or unauthorised disclosure, and we will not keep personal information for longer than necessary for the purpose of which it was collected.
Third-party websites
Our website may contain links to other websites, which have their own privacy policies, and we have no responsibility for linked websites or their communication with you. We provide them solely for your information and convenience. We suggest you review that site’s privacy policy before you provide personal information so you can understand how these providers will handle your personal information.
Newsletters and mailing lists
If you subscribe to our newsletters or email updates and no longer wish to receive them, you may unsubscribe by clicking on the ‘Unsubscribe’ link at the bottom of any email or by using the contact details at the bottom of this page.
Accessing and updating your personal information
You have the right to ask for a copy of any personal information that we hold about you and to ask for it to be corrected if you think it is wrong. If you would like to know more about how we collect, record, store, and use any personal information that you provide to us, please get in touch with us.
Changes to this Privacy Policy
We may need to amend the terms of this Privacy Policy from time to time. We reserve the right to change this Privacy Policy at any time and recommend you check this page regularly for the latest version of this Privacy Policy.
Applicable law
This Privacy Policy is governed by New Zealand law. Your personal information will be collected, used, stored, and disclosed in accordance with this Privacy Policy and New Zealand law. The courts of New Zealand have non-exclusive jurisdiction. This Privacy Policy does not limit or exclude any of your rights under the Act.
Privacy on our website
This policy also applies to any personal information we collect via our website, www.advisoryaccountants.co.nz, in addition to personal information you provide to us directly – such as where you make a request or complete a registration form.
In order to properly manage our website, we may log certain statistics about the users of the website, for example, the users’ domains and browser types. None of this information specifically identifies an individual, and it is used solely to ensure that our website provides the best possible navigational experience for users.
Cookies and web beacons are used on this website
Cookies are small text files that are placed on your computer by the websites that you visit. They are widely used to make websites work or work more efficiently, as well as to provide information to the owners of the site.
We use Google Analytics to help understand how our online visitors use this site. Google Analytics uses ‘cookies,’ which are small text files placed on your computer. These cookies enable us to track things like what pages you have visited, how long you were on the site, etc.
We also use Google Ads tracking and Enhanced Conversions tracking to track the performance and measurement of our Google Ads campaigns. With this, if you complete our online form, your provided email address will be sent in a secure way to Google, as part of their new ads measurement conversion tracking method.
From time to time, Advisory Accountants may undertake Google Remarketing and Meta Remarketing to advertise our services. As a result, any visitors to the advisoryaccountants.co.nz website may be shown targeted ads as a result of visiting our website. These displayed ads are triggered from your website visit; we cannot see any personal data of any individual user.
If you are uncomfortable with the use of cookies, you can manage and control them through your browser, including removing cookies by deleting them from your ‘browser history’ (cache) when you leave the site. In most cases, you can refuse a cookie and still fully navigate the Advisory Accountants Limited website.
A web beacon is a clear picture file used to keep track of your navigation through a website. Along with cookies, web beacons help us gain an understanding of how users of the Advisory Accountants Limited website navigate through and process the content contained in those websites. On occasion, Advisory Accountants Limited will advertise on third-party websites. As part of the tracking process for advertising campaigns, we may, at times, use web beacons to count visitors who have come to our website after being exposed to advertising on a third-party site.
We do not use this technology to access your personal information.
Privacy concerns, questions, or complaints
If you have any questions about this Privacy Policy and/or our handling of personal information, or you believe that we have at any time failed to keep one of our commitments to you to handle your personal information in the manner required by the Act, please write to our privacy officer using the contact details below:
Email: info@advisoryaccountants.co.nz
Phone: 04 237 6825
Address: P O Box 50683, Porirua 5240
Once we receive your complaint, we will respond to you within a reasonable period of time (within 20 working days). If you are still not satisfied, you can contact the Office of the Privacy Commissioner by:
Phone: 0800 803 909 (from 8.30 am to 5.00 pm, Monday to Friday)
Post: PO Box 10094, The Terrace, Wellington 6143
Email: enquiries@privacy.org.nz
